24/7 support without the 24/7 burnout
Robin answers every support call, triages severity, and sends instant summaries — so your engineers can sleep and your SLAs stay green.
Incoming Call
Acme Corp — Support
Robin (AI Assistant)
online
P1Server Down
🏢 Acme Corp
👤 Contact: Jane Smith
🖥️ Main file server unresponsive
👥 50+ users affected
⚡ Transferring to on-call...
Got it, connecting now 🔧
Sound familiar?
The support call problem every MSP knows too well.
On-call is a recruiting liability
Good engineers don't want 3am calls. The ones who stay burn out. You're losing talent.
SLAs don't care that it's Sunday
15-minute P1 response time means 15 minutes. Miss it and you're explaining to a client.
Not every 'urgent' call is urgent
Password resets at 11pm. 'My email looks different' at 6am. Engineers triage noise instead of solving problems.
Engineers can't focus
Every ring breaks concentration. Complex troubleshooting takes twice as long when interrupted every 20 minutes.
How Robin works for MSPs
From noise to signal in three simple steps.
Robin answers instantly
First ring. Every call. Professional greeting with your company name.
Robin triages intelligently
Company, contact, issue, severity. 'Is a service completely down?' P1s get flagged.
You get actionable summaries
Instant SMS/WhatsApp. P1? Transfers to on-call. P3? Queued for morning.
Built for IT support workflows
Every feature designed around how MSPs actually work.
Severity Triage
'Is a system down? How many users affected?' P1s transfer. P2s flagged. P3s queued.
Structured Intake
Every call captures the details you need, consistently.
- •Company name
- •Caller name & role
- •Issue description
- •Systems affected
- •Severity assessment
- •Timeline
SLA-Ready Logging
Timestamped the moment Robin answers. Your SLA clock starts with a logged record.
Instant Notifications
Summary via SMS, WhatsApp, or email. P1 calls transfer immediately with context whisper.
Focus Protection
Engineers only interrupted for true emergencies. Routine calls logged for morning batch processing.
PSA Integrations
Today: Instant summaries ready to paste into any PSA. Coming soon: direct integrations.
Built for MSP on-call
Live in 10 minutes
Sign up
Create an account. No credit card required for the trial.
Configure
Upload FAQs, set your tone, and link your calendar.
Forward your line
Simply forward your calls to your new Robin number.
Start capturing
Get instant summaries and see leads pour in.
Account Created
admin@robinhq.co
Number Assigned
+44 20 7123 4567
Live & Listening
Waiting for first call...
Questions from MSPs
Will clients accept AI answering support calls?
We need proper severity triage
What about technical questions?
How does this compare to outsourcing to a NOC?
Does this integrate with our PSA?
Simple, transparent pricing
No hidden fees. No contracts. Just results.
Pro Plan
Everything a growing business needs.
- Unlimited calls
- No per‑minute charges
- Knowledge Base
- SMS Alerts
- Local or Mobile UK Number
- Urgent Transfer
- Calendar Integration (coming soon)
No credit card required. Cancel anytime.
Stop losing leads today.
Join hundreds of UK businesses who trust Robin to handle their calls. Set up takes less than 10 minutes.